Refund policy

RETURN POLICY
We assure you that all products sold on Saanjh.co are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided. Possible resolution could be Replacement, Exchange or Refund by coupons. 

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described’, you may request a replacement at no extra cost. 

Returns are covered by the 10 Day Replacement Guarantee.
The buyer needs to intimate Saanjh.co within 10 (ten) days of receipt of goods about the reason for seeking refund.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@saanjh.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@saanjh.co.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAYS COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@saanjh.co.

CANCELLATION POLICY
 If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by mailing us, mentioning your order ID.
 - If we receive your cancellation request before we have dispatched your order, we will refund the entire amount within 10 working days of date of cancellation.
 - If we receive your cancellation request  AFTER your order has been dispatched, cancellations will not be accepted.
 - We ship COD orders only after confirmation from the customer, hence we do not accept cancellations at any time after order dispatch.